Storage Brompton Terms and Conditions
These Terms and Conditions set out the basis on which Storage Brompton provides storage, removal, and associated services within the United Kingdom. By making a booking, using our services, placing items into storage, or instructing us to carry out a removal or delivery, you agree to be bound by these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings given below.
Customer means the individual, partnership, company, or other entity requesting services from Storage Brompton.
Services means any storage, removal, packing, loading, unloading, handling, transport, or related services provided by Storage Brompton.
Goods means the items and property entrusted to Storage Brompton for storage, removal, transport, or handling.
Contract means the agreement between Storage Brompton and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation.
Scope of Services
Storage Brompton provides storage services and removal services for domestic and business customers within its UK service area. Services may include the collection of Goods, transport to storage facilities, storage for an agreed period, and delivery or removal to another address.
All services are subject to availability, operational capacity, and compliance with applicable laws and regulations.
Booking Process
The Customer may request a quotation for services based on information provided about the Goods, addresses, access, dates, and any special requirements. Quotations are usually estimates and may be subject to change if the information provided is inaccurate or incomplete.
A booking is made when Storage Brompton confirms acceptance of the Customer's request for services, whether verbally or in writing, and the Customer accepts the quotation and any applicable charges. Storage Brompton may require a deposit or pre-payment as a condition of confirming a booking.
The Customer is responsible for ensuring that all details supplied at the time of booking are accurate, including addresses, contact names, access information, inventory, and dates. Any changes must be notified to Storage Brompton as soon as possible and may result in additional charges or changes to the booking.
Storage Brompton reserves the right to decline or cancel a booking at its discretion, including where the requested services cannot be provided safely, lawfully, or within operational constraints.
Quotations and Pricing
Unless otherwise stated, quotations are based on the information provided by the Customer and the anticipated volume, weight, distance, access conditions, and service requirements. Storage Brompton may adjust the final price if the actual circumstances differ from those stated or reasonably anticipated at the time of quotation.
Quotations do not include charges for parking, tolls, congestion charges, ferry fees, duties, taxes, or charges arising from delays or changes outside the control of Storage Brompton, unless expressly stated. Such charges shall be payable by the Customer in addition to the quoted price.
All charges are exclusive of any applicable value added tax or similar taxes, which shall be charged in accordance with UK law where applicable.
Payments and Invoicing
Payment terms will be communicated at the time of booking. Storage Brompton may require full or partial payment in advance of the service date or before release of Goods from storage.
For storage services, charges are generally payable in advance for each storage period, such as monthly or weekly, as notified to the Customer. Storage Brompton may adjust storage rates by giving reasonable notice to the Customer for periods not yet paid in advance.
All invoices are payable on or before the due date stated on the invoice or booking confirmation. If no date is specified, payment is due immediately upon receipt of the invoice.
If the Customer fails to make any payment when due, Storage Brompton may, without prejudice to any other rights or remedies, charge interest on the overdue amount at the statutory rate applicable in the United Kingdom, suspend or withhold services, and retain possession of the Goods until all outstanding amounts and related costs are paid in full.
Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to Storage Brompton. Cancellation and amendment terms will depend on the notice period given.
If the Customer cancels a removal or collection service with sufficient notice, any pre-paid amount may be refunded or credited, less any reasonable administrative costs, as specified at the time of booking. Short-notice cancellations may incur a cancellation charge, which may be a percentage of the quoted price, to cover costs and loss of opportunity.
Where the Customer reduces the scope of services or changes the date at short notice, Storage Brompton may charge a fee reflecting any costs incurred and any lost capacity. Changes requested are subject to availability and cannot be guaranteed.
Storage Brompton may cancel or reschedule services due to circumstances beyond its reasonable control, including extreme weather, industrial action, accidents, road closures, equipment failure, or legal restrictions. In such cases, Storage Brompton will seek to rearrange services as soon as reasonably practicable but shall not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
Customer Responsibilities
The Customer is responsible for ensuring that the premises at collection and delivery addresses are accessible, safe, and suitable for the provision of services. This includes providing clear access for vehicles and personnel, and ensuring that Goods are ready for collection where packing is not included.
The Customer must ensure that Goods are adequately packed and protected for transport and storage, except where packing services are specifically included in the Contract. Fragile, delicate, or high-value items should be appropriately protected and clearly identified to Storage Brompton personnel.
The Customer warrants that they have full legal title to the Goods, or authority from the legal owner to enter into the Contract, and that the Goods do not include prohibited or illegal items.
Prohibited and Restricted Items
The Customer must not submit for storage or removal any Goods that are, or that contain, the following items without prior written agreement from Storage Brompton.
Explosives, firearms, weapons, ammunition, or similar items.
Flammable, hazardous, toxic, or corrosive substances, including gas cylinders, paints, solvents, fuels, and chemicals.
Perishable, living, or organic items including food, plants, and animals.
Waste, rubbish, or items intended solely for disposal.
Cash, securities, precious metals, jewellery, valuable documents, or items of exceptional value unless specifically agreed and adequately insured.
If any prohibited or illegal items are discovered, Storage Brompton may refuse to handle them, require their immediate removal, or notify the appropriate authorities where required by law. The Customer shall be responsible for any costs, losses, or damages arising from a breach of this clause.
Waste Regulations and Disposal
Storage Brompton is not a waste carrier or disposal contractor unless expressly stated and agreed in writing as part of a specific service. The Customer must not use Storage Brompton services to dispose of waste or items that should be managed under UK waste regulations.
Where removal services involve clearing unwanted items, the Customer must clearly identify which items are to be retained and which are to be disposed of, and must ensure that any disposal arrangements comply with applicable waste and environmental legislation.
Any items left behind, abandoned, or not collected following the end of a storage period may be treated as abandoned goods. Storage Brompton may, after giving reasonable notice where practicable, arrange for the sale, recycling, or disposal of such items in accordance with UK law. Any reasonable costs of disposal, and any outstanding charges, may be deducted from any sale proceeds, with any balance held for the Customer.
Access to Storage
Access to storage facilities may be by appointment or during published opening hours, as advised to the Customer. Storage Brompton may require reasonable notice for access requests, and may accompany the Customer within secure areas.
Storage Brompton may limit or suspend access where necessary for safety, security, maintenance, or legal reasons. Storage Brompton will, where reasonably practicable, give notice of any planned access restrictions.
Liability and Insurance
Storage Brompton will exercise reasonable skill and care in the handling, transport, and storage of Goods. However, the Customer acknowledges that some risk of loss or damage may remain, and is responsible for ensuring adequate insurance cover is in place for the full value of the Goods.
Unless otherwise agreed in writing, Storage Brompton's liability for loss of or damage to Goods, however caused, shall be limited to a maximum amount per item or per consignment, in line with industry practice and any applicable statutory limits. Details of any standard limits of liability will be provided on request or at the time of booking.
Storage Brompton shall not be liable for loss or damage arising from the following causes.
Inherent defects, deterioration, or fragility of the Goods.
Insufficient or improper packing or protection by the Customer where packing is not provided by Storage Brompton.
Act of God, war, terrorism, civil commotion, or similar events beyond reasonable control.
Normal wear and tear, atmospheric or climatic conditions, including damp, mould, or changes in temperature, where reasonable care has been taken.
Acts or omissions of the Customer, their agents, or third parties.
Storage Brompton shall not be liable for any indirect, consequential, or economic losses, including loss of profit, loss of market, or loss of use, arising from or in connection with the Services or the Contract.
Claims and Notification of Loss or Damage
The Customer must notify Storage Brompton in writing of any apparent loss or damage to Goods as soon as reasonably practicable and, in any event, within a reasonable period after delivery or access. For storage losses or damages discovered at a later date, the Customer should notify Storage Brompton as soon as they become aware of the issue.
The Customer must provide reasonable evidence and information to support any claim, including photographs, inventories, and proof of value where requested. Storage Brompton may inspect the Goods and investigate the circumstances before accepting or rejecting a claim.
Right of Lien and Sale of Goods
Storage Brompton has a right of lien over the Goods for all amounts owed by the Customer under the Contract or any other agreement. This means Storage Brompton may retain possession of the Goods until all outstanding amounts, including interest and costs, are paid in full.
If payment remains outstanding after reasonable notice has been given, Storage Brompton may, in accordance with applicable law, sell or dispose of some or all of the Goods to recover the amounts due. Any surplus proceeds, after deduction of amounts owed and reasonable costs of sale or disposal, will be held for the Customer.
Data Protection and Privacy
Storage Brompton will handle personal data in accordance with UK data protection laws. Personal data collected in the course of providing services may be used for managing the Contract, processing payments, handling queries or claims, and complying with legal obligations.
Storage Brompton may share necessary information with employees, agents, insurers, and service partners where required to deliver the Services or where required by law. Personal data will be stored securely and retained only for as long as necessary for the purposes for which it was collected, or as required by law.
Termination of Storage
Either party may terminate an ongoing storage arrangement by giving the period of notice specified in the storage agreement or, if not specified, by giving reasonable written notice.
On termination, the Customer must arrange for the removal of all Goods and payment of all outstanding charges. If the Customer fails to remove the Goods by the agreed date, Storage Brompton may continue to charge storage fees and may treat the Goods as abandoned after giving reasonable further notice, in which case the provisions for sale or disposal of Goods will apply.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, formation, performance, or termination.
General Provisions
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
No variation of these Terms and Conditions shall be effective unless agreed in writing by Storage Brompton. Any failure or delay by Storage Brompton in exercising any right or remedy shall not constitute a waiver of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or confirmation of booking, constitute the entire agreement between Storage Brompton and the Customer in relation to the Services and supersede any prior understandings or representations, whether oral or written.
